Dr. John Kahuthu Gitau

Title/qualification: Doctor of Philosophy (Hospitality and Tourism Management)
Department: Hospitality & Tourism Management
Contact Address: P.O Box 43844-00100 Nairobi, Kenya
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Position: Lecturer
Google Scholar: John Kahuthu Gitau
ORCID ID: https://orcid.org/0000-0002-4182-4132
Area of Specialization: Hospitality and Tourism Management
Download Full CV

Publications

Refereed Journals

• Gitau, J. K., Khayiya, R., & Maranga, V. (2024). Meaningful work and job burnout among frontline employees of classified hotels in Nairobi City County, Kenya: Does gender identity matter? Journal of Global Hospitality and Tourism, 3(1), 213–229. https://doi.org/10.5038/2771-5957.3.1.1032
• Gitau, J. K., Maranga, V., & Khayiya, R. (2023). Socio-demographic Factors Associated with Job Burnout among Frontline Employees: A Cross-sectional Study of Classified Hotels in Nairobi City County, Kenya. International Journal of Advanced Engineering and Management Research, 08(03), 131–156. https://doi.org/10.51505/ijaemr.2023.8310
• Apreh, G., Gitau, J. K. & Agbenyeke, L. (2019). Work Design Characteristics as Drivers of Employee Job Satisfaction in Budget Hotels in Eastern Region of Ghana. Africa Development and Resources Research Institute (ADRRI) Journal, 28(3), 77-89.
• Gitau, J. K. & Apreh, G. (2018). Aspects of Electronic Customer Relationship Management and Guest Satisfaction: A Perspective of Classified Restaurants in Nairobi City Kenya. International Journal of Research in Business, Economics and Management.
• Gitau, J. K. & Njeri, S.M. (2017). Work-Placement Experiences and Post-Experience Behavioral Intentions of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Advanced Engineering and Management Research, 2(5), 1676 - 1691.
• Gitau, J. K., Gesage, B. & Mugambi, R. (2017). Underlying Determinants of Career Decision Making of Hospitality Undergraduate Students Enrolled in Universities Within Nairobi Metropolis Kenya. International Journal of Social Sciences and Information Technology, 3(4), 2091- 2106.

Conference/Workshop Papers

Conference Papers

• Gitau, J. K. & Maranga, V. (2018). Service Climate and Job Commitment among Employees of Quick-Service Restaurants in Nairobi City, Kenya, presented at 2^nd International Multidisciplinary Research Conference, Gretsa University, Thika.
• Gitau, J. K., Nyokabi, K., & Karani, C.W. (2017). Customer Orientation of Service Employees and Guest Loyalty in Full-Service Restaurants in Thika Town Kenya, presented at 1^st International Multidisciplinary Research Conference, Gretsa University, Thika.
• Kathure, F.M. & Gitau, J. K. (2017). Influence of Service Convenience on Customer Loyalty in Commercial Banks: A Case Study of Equity Bank, Kirinyaga County Kenya, presented at 1^st International Multidisciplinary Research Conference, Gretsa University, Thika.
• Irungu, P. & Gitau, J. K. (2017). Perceived Price and Brand Image on Customer Loyalty in Fast Food Restaurants in Nairobi City Kenya, presented at 1^st International Multidisciplinary Research Conference, Gretsa University, Thika.
• Kariuki, C. & Gitau, J. K. (2017). Food Quality on Customer Satisfaction and Behavioral Intentions at Classified Restaurants: A Case Study of Carnivore Restaurant Nairobi City County Kenya, presented at 1^st International Multidisciplinary Research Conference, Gretsa University, Thika.

Workshops Papers

• Post-graduate Student’s Data Analysis Capacity Building Workshop held on 12^th – 13^th July 2019 at Kenyatta University. Title of Presentation: Quantitative Data Analysis using SPSS Statistics.
• Staff Capacity Building Workshop held at Gretsa University on 30^th April, 2018. Title of Paper: Attaining Effective Customer Service at Gretsa University.
• Staff Capacity Building Workshop held at Gretsa University on 30^th April, 2018. Title of Paper: Appropriate data analysis in academic research projects (Using SPSS).
• Staff Capacity Building Workshop held at Gretsa University on 2^nd January, 2018. Title of Paper: Setting Quality Examination Items—Application of Bloom’s Taxonomy.
• Staff Capacity Building Workshop held at Gretsa University on 3^rd May, 2016. Title of Paper: Creating and Maintaining Working Teams.
• Staff Capacity Building Workshop held at Gretsa University on 3^rd May, 2016. Title of Paper: Guiding Effective Research.
• Staff Capacity Building Workshop held at Gretsa University on 30^th January, 2015. Title of Paper: Developing Quality Teaching Course Outlines.
• Staff Capacity Building Workshop held at Gretsa University on 29^th September, 2014. Title of Paper: Delivering Excellent Customer Service.

Student Co-authored Publications

Publication in a peer-reviewed journal:

• Ndunda, J.M. & Gitau, J. K. (2018). Dining Service Quality on Guest Loyalty at Severin Sea Lodge, Mombasa, Kenya. International Journal of Advanced Engineering and Management Research.

Paper presented at a Conference:

• Gitau, J. K. & Atira, J.M. (2018). Workplace Stressors and Job Engagement of Frontline Employees at Gelian Hotel, Machakos Town, Kenya, presented at 2^nd International Multidisciplinary Research Conference, Gretsa University, Thika.

Seminars Attended

• Sustainable Tourism and Travel Agenda (STTA)/Young Change Makers Inter-Universities Students’ Seminar on Forest and Mountain Tourism held at Chuka University on 29^th February, 2020.

Professional/Consultancy (Editor/Peer review in journals, Networks/Collaborations, External Examiner, Patents)

Professional Qualifications

Proficient in the usage and administration of:

• Statistical Package for Social Sciences (SPSS): Statistics, AMOS, and LISREL
• MS Word, MS PowerPoint, MS Access, MS Excel, MS Outlook and MS Publisher
• Graphic Design Software (CorelDraw, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, and Adobe InDesign).

Editor in Journal

• Managing Editor of Eastern Africa Journal of Contemporary Research (EAJCR) ISSN (Online: 2663 – 7367; Print: 2663 – 7359)

Community Service and Other Engagements

• Community Outreach at Ilbissil Primary School, Kajiado. Catering to the needs of Maasai Girls rescued from FGM and Forced Marriages.