Highlights
The Kenyatta University Business Students Associat: The Kenyatta University Business Students Association (KUBSA), held the Women in Business and Leadership
Academic Trip to Kitui: These are pictures for CRM third and fourth years students academic Trip to Kitui County on 12th and 13th
Post Workshop/Conference Participation Annual Repo: Dr. Hannah Bula, Dr. Perez Onono seated from the left and Dr. Isaac Kimunio and Dr. Jacob Omolo standing
Entrepreneurship Visit in Slovenia: GETM 4 project team after a visit at one of the Entrepreneurship ventures in Ljubljana- Slovenia   G
The 14th Magical Kenya Travel Expo 2024: The Magical Kenya Tourism Expo 2024 was officially opened on Wednesday, 2nd October, 2024 by His Excellen
2024 Ecowarrior Awards: We celebrate Dr. Shem Maingi for being the 1st runner-up at the 2024 Ecowarrior Awards, recognizing his o
Delegates of the YES! on the Road workshop held on: Delegates of the YES! on the Road workshop held on Friday, 11th October 2024 at KUCC Interaction Hall
Your Invitation to Join us at the YES! Entrepreneu:   Are you an aspiring entrepreneur? Do you have what it takes to be the next Jeff Bezos, Aliko DangoteÂ
APPLICATIONS FOR MASTER OF ECONOMICS (COOPERATION :
6TH INTERNATIONAL : Applications are invited from individuals interested in pursuing a degree in Master of Economics(Cooperat

Name: Dr. Florence Wanjiku Njau

Title/Qualification: PhD Hospitality Management

Department: Hospitality and Tourism

Designation/Position: Lecturer

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Address: P.O Box 16597 – 00620 Nairobi

Area of Specialization: Hospitality

 

Research Interests: Service Quality and Innovations in Hospitality and Tourism industry

       Google Scholar: This email address is being protected from spambots. You need JavaScript enabled to view it.  

ORCID ID:https://orcid.org/0009-0002-4371-2705

 

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Achievements 

Publications 

  •  Refereed Journals- Njau, F. W.,   Mutungi, M.M.,   Mutinda, R.  (2019). An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya. International Journal of Current Aspects, Volume 3, Issue II, 2019, PP 41-70, ISSN 2616-69 

Books and Books Chapters  

 Other Publications

  • Ministry of Tourism Report, June, 2020: Impact of Covid-19 on Tourism in Kenya: Measures Taken and Recovery Pathways June 2020. 

Conferences/Workshops/Seminars Attended

Conferences Attended 

  • The 6th International Business Research & Industrial Conference (IBRIC) 27th to 28th June, 2024.
  • Sustainable Models for Social Economic Transformation and Development, Kiriri Women’s University of Science and Technology International Inter-Disciplinary Conference 16th to 17th November, 2023.  

Community Service and Other Engagements:

  • Chairperson- Nairobi Region, Kenya Association of Hotelkeepers and Caterers, 
  • Member - Sector Skills Advisory Committee (SSAC), Member, Kenya association of Women in Tourism(KAWT) . Deacon- PCEA Evergreen Church, Choir member PCEA Evergreen Church

Affiliations to Professional Bodies-

  • Kenya Association of Hotelkeepers & Caterers, Kenya Association of Hotel Professionals, Tourism 
  • Professional Association (TPA), Marketing Society of Kenya (MSK) , Kenya Association of Women in Tourism ( KAWT), National Quality Institute(NQS, KEBS), Institute of Directors, Kenya  

Administrative Positions Held

  • Ag.  Director Research & Corporate Planning, Hotel General Manager, Deputy General Manager, Sales & Marketing Manager, Assistant Lodge Manager

Recognized University Administrative Positions

  • Hospitality department Industry linkages coordinator 
Details

Chairperson

Dr. Ndubi Edgar Otsembo Sande
Department of Hospitality and Tourism Management

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